{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free standard delivery across Canada on orders of $75 or more after discounts; below that the only method is express shipping at $22, which can also be chosen on any order. Delivery takes 7 to 10 days after 24 to 48 hours of handling and processing.",
    "content": "Shipping and Delivery Last updated 14 September 2026. This page describes how this shop works in plain English. It is not legal advice. What delivery costs Free standard delivery on orders of $75 or more, after any discount. $22 below $75. Below the threshold the only method offered is Express shipping. Express shipping $22 on any order, including orders of $75 or more, chosen in the cart. How long it takes Delivery time varies by location. Within Canada, allow 7 to 10 days, plus our 24 to 48 hour order handling and processing time. Rural addresses and the days around a public holiday can add a little. Tracking You will receive an email with a tracking number once your order has shipped. For logistical reasons, items in the same purchase may be sent in separate packages, each with its own tracking. If you already have a code, use our Track Your Parcel page. Where we deliver Canada wide, including Toronto Ontario, Montreal Quebec, Vancouver British Columbia, Calgary Alberta, Edmonton Alberta, Ottawa Ontario, Winnipeg Manitoba, Quebec City Quebec, Hamilton Ontario, Halifax Nova Scotia, Kitchener Ontario, London Ontario, Victoria British Columbia, Saskatoon Saskatchewan, Regina Saskatchewan. If you are outside Canada, email us before ordering and we will tell you honestly whether we can help. Address accuracy Please check your delivery address before you pay. If a parcel is returned to us because of an incorrect address, it can be resent, but the second delivery may be charged. If something goes wrong If a parcel is late, missing or arrives damaged, email theteam@kidsplayhouse.net with your order number. Your rights under your province's consumer protection legislation are not affected by anything on this page, and the refunds and returns page sets out what happens next.",
    "url": "https://kidsplayhouse.net/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "The store's own policy allows returns within 15 days of purchase in original packaging with proof of purchase; change-of-mind returns keep $29 per order and the buyer pays return postage; a 12.5% fee applies to cancellations. Provincial consumer protection rights are not affected.",
    "content": "Refunds and Returns Last updated 14 September 2026. This page describes how this shop works in plain English. It is not legal advice. Faulty, damaged or not as described This is your statutory position and it is the most important part of this page. Under the consumer protection and sale of goods legislation of your province, the goods we sell you must be of acceptable quality, fit for the purpose they are sold for, and match how we described them. If they are not, you are entitled to a repair, a replacement or a refund, and we pay the return postage. Email theteam@kidsplayhouse.net with your order number and a short description of the problem. A photograph of the item and the packaging helps us take a damaged parcel up with the courier, but it is not a condition of your rights. Nothing on this page limits your rights under your province's consumer protection legislation, or under the federal Competition Act, which prohibits false or misleading representations. Changed your mind? Our own 15 day policy Canada has no general federal cooling-off period for an online purchase, and we would rather be straight about that than imply a right you do not have. Provincial law can give one in specific circumstances: under Ontario's Consumer Protection Act, 2002, for example, an internet agreement can be cancelled where the required information was not disclosed before you ordered, or where the goods do not arrive within 30 days of the delivery date we gave you. Those rights are yours whatever this page says. As our own policy, you can return a product within 15 days of the original purchase for an exchange or a refund. To be eligible, the product must have been bought from this website within the last 15 days, be in its original packaging, and come with your receipt, order confirmation or other proof of purchase. If you are returning for a change of mind (a better price found, you changed your mind, it does not fit, it is no longer needed, or the wrong item was ordered), a non-refundable $29 per order is kept to cover the original packing and handling, and the item goes back to the warehouse it was sent from at your cost. We are unable to accept returns of products bought from third-party retailers. Cancelling an order Any order can be cancelled until it has shipped. Most orders are shipped within 24 hours of ordering, so if you need to change or cancel a paid order, contact us within 12 hours. A 12.5% service and processing fee applies to cancellations. Once packing and shipping has started, the order can no longer be cancelled and the returns policy above applies instead. Damaged items If you receive a damaged product, or one with missing parts, tell us straight away with your order number and a photograph. Our customer service team will arrange a replacement or a refund and we cover the return postage. Incorrect item sent If you receive a product that is different from what you ordered, tell us straight away. We will put it right at no cost to you. Order not received If your order does not arrive, tell us straight away with your order number and we will follow it up with the courier. How refunds are paid Refunds are processed 24 to 48 hours after we receive the returned item. They go back to the original payment method, your card or your PayPal account, or can be held as credit against a future order if you ask for that. Payment providers usually take a few further working days to show the money on your statement. How to start a return Email theteam@kidsplayhouse.net with your name, the product, your order number and what you would like to do. We reply with the return address and confirm who pays the postage in your case. Please contact us before sending anything back, so it reaches the right warehouse and is credited to your order. If we cannot agree Email us with your order number and the word \"complaint\" in the subject and a person will look at it again from the start (see our complaints handling policy ). If we still cannot resolve it, you can take a consumer claim to the small claims court of your province (in Quebec, the Small Claims Division of the Court of Quebec), or raise it with your provincial consumer protection office.",
    "url": "https://kidsplayhouse.net/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Kids Playhouse Company collects, uses and shares personal information under Canada's PIPEDA, including cookies and analytics.",
    "content": "Privacy Policy Last updated 14 September 2026. This page describes how this shop works in plain English. It is not legal advice. Who we are This site is operated by Caruso Consulting Co Ltd, trading as Kids Playhouse Company. You can reach us at theteam@kidsplayhouse.net . What we collect Your name, delivery address, billing address, email address and phone number if you give one. What you ordered, when, and what you paid. Anything you send us through a form or by email, so we can answer it and refer back to it. Standard website analytics about how pages are used, only if you allow analytics cookies. We do not receive or store your card details. Card payments are handled by Stripe and PayPal on their own systems, and we see only whether the payment succeeded. This shop sells products for children, but it is used by adults. We do not knowingly collect personal information from children. Why we collect it To take your order, pack it, deliver it and support it afterwards; to answer your questions; and to keep the business records we are required to keep. Who we share it with Only the parties needed to complete your order and run the shop: the payment provider, the courier, the provider that sends our order emails, and our analytics provider. Some of these providers process information outside Canada. We do not sell your information. How long we keep it Order records are kept for as long as tax and business record-keeping requires. Enquiries are kept while they are useful and then deleted. Your rights under PIPEDA You can ask us what personal information we hold about you and ask for it to be corrected. Email theteam@kidsplayhouse.net and we will respond within the time the Act allows. If you are not satisfied with how we have handled your information, you can complain to the Office of the Privacy Commissioner of Canada, or to your provincial privacy regulator where one applies. Cookies How this site uses cookies, and how to change what you allow, is set out in our cookie policy . Changes If this policy changes, the date at the top of the page changes with it.",
    "url": "https://kidsplayhouse.net/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Kids Playhouse Company.",
    "content": "Terms and Conditions Last updated 14 September 2026. This page describes how this shop works in plain English. It is not legal advice. Who you are contracting with Caruso Consulting Co Ltd, trading as Kids Playhouse Company. Contact: theteam@kidsplayhouse.net . Canada administration: 240 Richmond St W, Toronto, ON M5V 1V6, Canada. Using this website By using this site you agree to these terms. You must be 18 or over to place an order; anyone younger should use the site with a parent or guardian. You may not upload or send anything unlawful, harmful or infringing through the site, copy its content for commercial use, or try to disrupt it. We may refuse service or cancel an order where we reasonably believe the conduct behind it is unlawful. Orders Placing an order is an offer to buy. That offer is accepted when we dispatch the goods, and that is when the contract is made. If we cannot supply something you have ordered, we will tell you and refund you in full. Prices and payment Prices are shown in Canadian dollars and are the amount you pay for the goods. Delivery, where it applies, and any discount are shown in the cart before you pay. Payment is due in full at checkout and is taken through Stripe or PayPal. We never receive or store your card details. Delivery Delivery costs and timeframes are set out on the shipping page and form part of these terms. Returns and cancellations Your rights if something is faulty, our own 15 day change of mind policy, and the fees that apply to cancellations and change-of-mind returns are set out on the refunds and returns page and form part of these terms. Using children's play equipment Assemble, install and anchor each product as its instructions describe, follow its age guidance and weight limits, and supervise children while they play. Check products before each use and stop using anything with a damaged or missing part. Swings, climbing equipment, trampolines and play frames need a suitable fixing point or level ground and clear space around them. Those instructions form part of these terms. Your consumer rights The consumer protection legislation of the province you live in applies to this sale, and the federal Competition Act prohibits false or misleading representations. Nothing in these terms limits or excludes either of them. This website's content The content of this site is ours or licensed to us and is for your personal use in shopping here. We may change the site and these terms; the date at the top of this page shows when they last changed. Governing law These terms are governed by the law of Ontario and the federal laws of Canada that apply in it. Nothing in this clause takes away a consumer's right to bring a claim in the province where they live, or to use its small claims court.",
    "url": "https://kidsplayhouse.net/terms-and-conditions/"
  }
}